Terms and Conditions
GENERAL SALES CONDITIONS
Prices, Taxes and Duties
Prices displayed on ACRO TOKYO GLOBAL do not include Japanese consumption tax.
Customs duties, import taxes, VAT, handling fees, and any other charges imposed by the destination country or region are not included in the product price or shipping fee unless otherwise stated and are the responsibility of the customer.
Customs regulations and tax rates vary by country and region. ACRO TOKYO GLOBAL is unable to determine the exact amount of such charges in advance.
Conclusion of Sales Contract
A sales contract is considered concluded when ACRO TOKYO GLOBAL sends an order confirmation e-mail confirming your order.
Please review all order details carefully before completing your purchase.
Order Cancellation and Changes
Once a sales contract has been concluded, cancellations due to customer circumstances are not accepted.
Changes to the item, size, color, quantity, or payment method are also not accepted after an order has been confirmed.
As a general rule, separate orders cannot be combined after they have been placed.
As a general rule, the shipping address cannot be changed after an order has been confirmed. However, if the order has not yet been shipped and we are able to make the change, we may accommodate the request on an exceptional basis. We cannot guarantee that an address change will be possible.
Returns, Exchanges and Refunds
All sales are final. We do not accept returns, exchanges, or refunds due to customer circumstances, including but not limited to incorrect sizing, ordering the wrong size or color, personal preference, differences from expectations, ordering errors, or a change of mind.
If you receive a defective or damaged item, an incorrect item, or if an item is missing from your order, please contact us within 7 days of receiving your order.
After reviewing the circumstances and condition of the item, we will determine the appropriate solution, which may include an exchange, return, refund, or shipment of a missing item as appropriate.
We may request photographs, videos, or other information necessary to confirm the issue.
Items that have been worn, washed, used, altered, damaged after delivery, or had their tags removed are not eligible for return or exchange.
Requests submitted more than 7 days after delivery cannot be accepted.
Pre-Order and Made-to-Order Items
Selected products may be offered as pre-order or made-to-order items.
Pre-order and made-to-order items cannot be canceled after the order has been confirmed.
Please review the estimated shipping schedule and other conditions stated on the applicable product page before placing your order.
If there is a significant change or delay to the expected shipping schedule, affected customers will be notified by e-mail.
Payment
Available payment methods include credit cards via Stripe, Link, Apple Pay, Google Pay, PayPal, Alipay, and WeChat Pay.
Available payment methods may vary depending on the customer's country, region, device, or other conditions.
If payment cannot be completed due to a payment error, card error, or other payment-related issue, the order will be automatically canceled.
Payment methods cannot be changed after an order has been placed.
Shipping
International orders are shipped via EMS or FedEx. The available shipping carrier may vary depending on the destination, package, weight, shipping conditions, and other circumstances.
Orders are generally shipped within 5 business days after the order has been confirmed.
Shipping charges vary depending on the destination, package weight, shipping carrier, and other shipping conditions.
After entering your customer and shipping information and proceeding to checkout, the available shipping options and applicable shipping charges will be calculated and displayed automatically.
Please review the shipping method and shipping charges displayed at checkout before completing your purchase.
Delivery times vary depending on the destination, customs clearance, local carrier conditions, and other circumstances beyond our control. ACRO TOKYO GLOBAL does not guarantee a specific delivery date.
Customs Clearance
Customers are responsible for complying with customs procedures and requirements applicable in the destination country or region.
Depending on the circumstances, ACRO TOKYO GLOBAL may check the shipment status with the shipping carrier. However, customers may also be required to contact their local customs authority or shipping carrier directly and provide information or documentation necessary for customs clearance.
Refusal to Pay Customs Duties or Import Taxes
If a customer refuses to pay customs duties, import taxes, VAT, or other charges required for delivery and the package is returned to ACRO TOKYO GLOBAL, the original shipping cost and all costs associated with returning the package to us will be deducted from the product amount.
Only the remaining amount, if any, will be refunded.
Returned and Undeliverable Packages
If a package is returned to ACRO TOKYO GLOBAL due to long-term absence, an incorrect or incomplete address, refusal to accept delivery, or other circumstances attributable to the recipient, reshipment may be possible after the package has been returned to us.
The customer will be responsible for the additional shipping costs required for reshipment.
Packages Marked as Delivered
If tracking information shows that a package has been delivered but the customer has not received it, ACRO TOKYO GLOBAL may request a formal investigation with the shipping carrier.
We will review the delivery status based on the results of the carrier's investigation. If the investigation confirms that the package was properly handed over by ACRO TOKYO GLOBAL and successfully delivered by the shipping carrier, we will generally be unable to offer reshipment, cancellation, or a refund.
Shipping Restrictions and Delays
Shipping availability may change depending on international conditions and the service availability of our shipping carriers.
If the applicable shipping services suspend or restrict deliveries to a particular country or region, we may temporarily suspend shipments to that destination. Certain products may also be restricted from shipment to specific countries or regions.
ACRO TOKYO GLOBAL shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to customs clearance, weather conditions, natural disasters, flight disruptions, transportation disruptions, labor disputes, epidemics, war, civil unrest, governmental restrictions, or other events beyond our reasonable control.
Product Information
We make reasonable efforts to display product descriptions, measurements, photographs, and colors as accurately as possible.
However, the appearance and color of products may differ slightly from the images displayed on your device due to monitor settings, screen characteristics, lighting conditions, photography, and other factors.
Product measurements are taken manually and may vary slightly. As a general guideline, measurements may vary by approximately plus or minus 2cm.
Certain products may also have individual variations resulting from manufacturing processes, washing, distressing, dyeing, printing, or other design treatments.
Purchase Limits and Unauthorized Resale
Purchase limits may apply to selected products or brands in order to make products available to as many customers as possible.
ACRO TOKYO GLOBAL products are intended for purchase by customers for personal use unless otherwise authorized by us.
If we reasonably determine that an order appears to have been placed for unauthorized commercial resale, we reserve the right to cancel the order.
This may include, but is not limited to, unusually large quantities, repeated purchases through multiple accounts, the use of multiple shipping addresses, attempts to circumvent purchase limits, or other purchasing activity that reasonably indicates an intention to resell products commercially.
If we determine that a customer has engaged in unauthorized commercial resale or attempted to circumvent our purchase restrictions, we may cancel applicable orders and refuse future orders from that customer.
Intellectual Property and Unauthorized Use
Unless otherwise authorized, content appearing on ACRO TOKYO GLOBAL, including product photographs, model images, graphics, text, logos, and other creative materials, may not be reproduced, copied, distributed, published, or otherwise used without permission.
If we identify malicious or unauthorized use that infringes intellectual property rights, violates applicable rights, or causes material harm to ACRO TOKYO GLOBAL or the brands we represent, we reserve the right to take appropriate action, including legal action where necessary.
ACRO TOKYO GLOBAL is not responsible for transactions, product conditions, delivery problems, authenticity issues, or disputes involving products purchased through unauthorized third-party resale platforms, marketplace listings, auctions, or other sellers.
Prohibited Conduct
Customers must not engage in conduct that interferes with or may adversely affect the operation, security, or integrity of ACRO TOKYO GLOBAL, including but not limited to:
Unauthorized access or attempted unauthorized access to our systems.
Excessive or unreasonable use that places an abnormal load on our systems.
Fraudulent orders, payment activity, or other deceptive conduct.
Use of multiple accounts or other methods to circumvent purchase restrictions.
Unauthorized commercial resale or attempted resale.
Infringement of intellectual property rights or other applicable rights.
Conduct that violates applicable laws or regulations.
Other conduct that we reasonably determine materially interferes with the operation or security of our store.
Measures in Response to Violations
If we reasonably determine that a customer has violated these conditions or engaged in fraudulent, abusive, or otherwise prohibited conduct, we may take appropriate measures, including cancellation of applicable orders, restriction or suspension of account access, refusal of future orders, and other actions reasonably necessary to protect our customers, our business, and the brands we represent.
E-mail Communications
ACRO TOKYO GLOBAL is not responsible for delays or failures in the receipt of e-mails caused by incorrect e-mail addresses, spam filters, security settings, mail server issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a valid e-mail address and maintaining settings that allow them to receive communications regarding their orders.
Third-Party Services
Certain payment, shipping, and other services used in connection with ACRO TOKYO GLOBAL are provided by third-party service providers.
The availability and operation of such services may be subject to the applicable provider's terms, conditions, restrictions, and service availability.
Governing Law
These General Sales Conditions and any sales contract concluded through ACRO TOKYO GLOBAL shall be governed by and interpreted in accordance with the laws of Japan.
Additional Rules and Regulations
These General Sales Conditions may be revised as necessary to reflect changes to our services, operations, or applicable requirements.
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