International orders are shipped via EMS or FedEx.
The available shipping carrier may vary depending on the destination, package, weight, shipping conditions, and other circumstances.
Orders are generally shipped within 5 business days after the order has been confirmed.
Delivery times vary depending on the destination, customs clearance, local carrier conditions, and other circumstances beyond our control.
Once your order has been shipped, tracking information will be sent to you by e-mail.
Shipping charges vary depending on the destination, package weight, shipping carrier, and other shipping conditions.
After entering your customer and shipping information and proceeding to the checkout page, the available shipping options and applicable shipping charges will be calculated and displayed automatically for each available shipping carrier.
Please review the available shipping methods and shipping charges displayed at checkout before completing your purchase.
Items purchased together in the same order will generally be shipped together.
Shipping charges are calculated based on the destination, total shipment weight, package details, shipping carrier, and other applicable shipping conditions.
The applicable shipping charges will be displayed at checkout before you complete your purchase.
As a general rule, we cannot combine separate orders into one shipment after the orders have been placed.
Each order will be processed separately and will incur its own applicable shipping charges.
Please make sure to check all items and order details in your basket before completing your purchase.
As a general rule, the shipping address cannot be changed after an order has been confirmed.
However, if your order has not yet been shipped and we are able to make the change, we may accommodate your request on an exceptional basis.
Please contact us as soon as possible. We cannot guarantee that an address change will be possible.
If your package is returned to ACRO TOKYO GLOBAL due to long-term absence, an incorrect or incomplete address, refusal to accept delivery, or other circumstances attributable to the recipient, reshipment may be possible after the package has been returned to us.
You will be responsible for the additional shipping costs required to resend the package.
Please make sure that your shipping address is correct and that you are able to receive your package before completing your order.
Customs duties, import taxes, VAT, handling fees, and any other charges imposed by the destination country or region are the responsibility of the customer.
These charges are not included in the product price or shipping fee unless otherwise stated.
Customs regulations and tax rates vary by country and region, and ACRO TOKYO GLOBAL is unable to determine the exact amount of these charges in advance. Please contact your local customs authority or other relevant authorities for further information.
If you refuse to pay customs duties, import taxes, VAT, or other charges required for delivery and the package is returned to ACRO TOKYO GLOBAL, the original shipping cost and all costs associated with returning the package to us will be deducted from the product amount. Only the remaining amount, if any, will be refunded.
If your package is held by customs, ACRO TOKYO GLOBAL may check the shipment status with the shipping carrier depending on the circumstances.
However, you may also be required to contact your local customs authority or shipping carrier directly and provide information or documentation necessary for customs clearance.
We appreciate your cooperation with any procedures required by your country's customs authorities.
International shipments may be delayed due to customs clearance, weather conditions, flight disruptions, local carrier conditions, international logistics conditions, or other circumstances beyond our control.
ACRO TOKYO GLOBAL cannot guarantee a specific delivery date and is not responsible for delays caused by circumstances outside our reasonable control.
If your tracking information shows that your package has been delivered but you have not received it, please contact us so that we can request a formal investigation with the shipping carrier.
We will review the delivery status based on the results of the carrier's investigation.
If the investigation confirms that the package was properly handed over by ACRO TOKYO GLOBAL and successfully delivered by the shipping carrier, we will generally be unable to offer reshipment, cancellation, or a refund.
Shipping availability may change depending on international conditions and the service availability of our shipping carriers.
If EMS, FedEx, or other applicable shipping services suspend or restrict deliveries to a particular country or region, we may temporarily suspend shipments to that destination.
Certain products may also be restricted from shipment to specific countries or regions.
