All sales are final. We do not accept returns, exchanges, or refunds due to customer circumstances, including but not limited to incorrect sizing, ordering the wrong size or color, personal preference, differences from expectations, ordering the wrong item, or a change of mind. Please review product descriptions, measurements, colors, quantities, and all order details carefully before completing your purchase.
The cooling-off system applies to certain types of transactions, such as door-to-door sales and telemarketing sales.
As a general rule, the cooling-off system does not apply to online or other mail-order sales where customers place orders at their own discretion.
We appreciate your understanding.
If you receive a defective or damaged item, an incorrect item, or if an item is missing from your order, please contact us within 7 days of receiving your order.
For defective or damaged items, we will review the condition of the item and determine the appropriate solution, which may include an exchange, return, or refund. We may ask you to provide photographs or videos showing the condition of the item.
If you receive an incorrect item, we will confirm the details and arrange an exchange as appropriate. If an item is missing from your package, we will confirm the details of your order and shipment and arrange shipment of the missing item as appropriate.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Requests submitted more than 7 days after delivery cannot be accepted.
Items that have been worn, washed, used, altered, damaged after delivery, or had their tags removed are not eligible for return or exchange.
Returns, exchanges, or refunds are also not accepted due to customer circumstances, including incorrect sizing, personal preference, differences from expectations, ordering errors, or a change of mind.
If a refund is determined to be the appropriate solution after we review your request, the refund will generally be processed through the payment method used for the original order.
Depending on your payment provider or credit card company's billing cycle, the original charge may appear before the refund is reflected. The timing of the refund may vary depending on the payment provider or financial institution.
The amount and method of refund may vary depending on the circumstances. If a different refund procedure is required, we will provide you with the relevant information.
Some products may have characteristics such as visible thread ends, excess threads, slight fraying, variations in finishing, or other minor individual differences resulting from the manufacturing process. These characteristics may not be considered defects if they are consistent with the product specifications and do not affect the normal use or quality of the product.
Product measurements are taken manually and may vary slightly from the measurements listed on the product page. As a general guideline, measurements may vary by approximately plus or minus 2cm. Such minor measurement differences may not be considered defects.
Some products may also feature special processing, washing, distressing, printing, dyeing, or other design treatments that result in individual variations. These characteristics may be part of the product's intended design and may not be considered defects.
We will review each reported issue based on the condition of the product. If we determine that the item is consistent with its specifications and there is no quality issue, we may be unable to offer an exchange, return, or refund.
Please note that requests submitted more than 7 days after receiving your order cannot be accepted.
