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Cooling-off is a system applicable to door-to-door sales and telemarketing sales. The cooling-off system does not apply to contracts made through mail-order sales, stores, etc., since the contract is made with the purchaser's own will to purchase. We appreciate your understanding.
In the unlikely event of damage, stain, or incorrect delivery, please contact us within 7 days of receipt of your order. We will confirm the situation and refund the merchandise price.
Please note that we will not be able to accept any returns without prior notification, even if there is a defect in our merchandise.
Refunds will be made through the refund process of your payment service such as PayPal or Alipay. Please note that you may be charged once depending on your credit card company's closing date. In that case, the refund will be made the following month through the payment service. Please note that only the product price will be refunded, and shipping and handling fees will be charged to your account. Please note that there may be some exceptions to the refund method, in which case we will notify you.
Please note that some products may have thread seams, excess threads, or slight fraying at the production stage. If you contact us, we may not be able to refund you if the product is in accordance with the product specifications or if it is determined that there are no problems with the quality of the product. Please note that the size may vary slightly (plus/minus 2cm) from the listed size because we take the measurements of each item by hand. If it is determined that there is no problem with the quality of the product, we may not be able to refund you. Please understand in advance that we may not be able to issue a refund if you contact us after 7 days of receiving the item.
