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Home > Policy Update for Orders with Incomplete Payments

Policy Update for Orders with Incomplete Payments

Thank you to everyone for your support of ACRO TOKYO and our brands.

Effective November 22, 2024 (JST), all orders with an incomplete payment status will automatically be canceled after one hour, and the inventory will be returned to stock. To ensure your order is not canceled, please complete payment within one hour of placement.

We hope that this policy will be fairer to all customers, particularly for limited items that tend to sell out quickly.

If you have any questions or concerns about our new policy, you may reach out to us via the member page.